We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Lumiinar will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact with shrink wrap not tampered
• Any sign of damage will compromise the Lumiinar guarantee 
• For Hygiene purposes, we cannot accept open containers

Item(s) cannot be returned or exchanged after 30 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact support@lumiinar.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges (if applicable)

For all returns of exchanges please contact support@lumiinar.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at support@lumiinar.com and allow us the opportunity to investigate the matter further. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team support@lumiinar.com

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@lumiinar.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.